Help & Frequently Asked Questions

Need Help?

If you have questions about your account, the Owner Portal, or need assistance logging in, our team is here to help.

Email: support@sbbmanagement.com
Phone: 972-960-2800

I have a question about my account or billing. How do I contact the management company?

Log into your Owner Portal by clicking Login in the top right corner of this website.

Once logged in:

1. Select Contact Us from the left menu
2. Choose Billing Question for account or payment inquiries
3. Select General Question for other association-related questions

Submitting your question through the portal allows our team to review your account and respond quickly.

If you cannot access your portal account, please contact our support team using the information above.

I own multiple properties or belong to a community with a Master Association. How can I see all of my accounts?

You can request that multiple properties be connected so they appear under a single portal login.

To request this:

1. Log into your Owner Portal
2. Click Submit a Request
3. Select General Question
4. Include the addresses of the properties you would like connected

If the mailing address differs between properties, please include the correct mailing address for verification.

Our team will review the request and assist with linking the accounts.

Can I pay my assessments online?

Yes. After logging into the Owner Portal, click Make a Payment to access the online payment system.

Governing Documents

Community associations operate under several legal documents that define how the community is structured and governed.

Articles of Incorporation

These documents establish the association as a legal corporation and define its basic purpose and powers.

Declaration of Covenants, Conditions & Restrictions (CC&Rs)

Often called the Declaration, this document outlines property use restrictions, ownership rights, and the responsibilities of both the association and property owners.

Bylaws

Bylaws define how the association operates, including:

• Board structure and duties
• Voting rights of homeowners
• Meeting requirements
• Procedures for electing board members

Rules & Regulations

Rules and regulations address day-to-day community standards such as:

• Use of common areas
• Property appearance and maintenance
• Noise, pets, and other behavioral guidelines

These rules help maintain community standards and protect shared amenities.